We provide online customer service and marketing solutions.
Email management made easy! iService is an easy to use web-based application that provides sales, service and marketing automation. The iService customer interaction solution includes:
- Contact Management to manage customer details
- Email Response Management to ensure prompt and accurate responses to customer inquiries
- Knowledge Management for web self-service
- Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
- iCentives Marketing for powerful permission based email marketing
- Forms Integration for integration with corporate web sites
- Live Chat for real-time support of online customers
Keywords: iservice email response live chat
Interview Q&A
How long have you been in business?
We founded our business in 1997, making us a pioneer within the online sales, service, and marketing automation space.
What is your primary product or service?
Our core product is iService, a web-based application that connects companies with their customers and prospects online.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Our founder, Scott Whitsitt, had extensive experience managing customer care at a software company focused on the telecommunications business. He used that experience to build these types of solutions that leverage the Internet.
How do you differentiate yourself from other businesses in your category and area?
Most of our direct competitors are public companies (e.g., Oracle) that can't move as quickly as us, and don't provide the same level of personal interaction. We have a very competitive product, but at a lower price point and with a more intimate service experience.
How many locations do you have and do you have plans to expand?
Our hosting environment is located in Chicago, IL and we currently have staff in IL, WI, and Thailand.
Provide detailed directions to your location
Everything we do is on the Internet, so you can let your fingers do the walking.
What type of payments do you accept?
Discover, MC, VISA, AMEX as well as checks. For hosting clients, we typically require a recurring credit card charge.
Who owns your company or runs daily operations?
We are a privately held company with approximately 30 investors.
What are your hours of operation?
24 x 7
What is the best compliment anyone can give you?
A referral.
James S on 5/17/2013 9:39:18 AM
Contact One-to-One Service.com, Inc.:
